COMPANY NAME AND ADDRESS: Bettinson Ltd. T/A Toft Alpaca Stud

TRADING ADDRESS: Toft Manor, Dunchurch, Nr Rugby, Warwickshire CV22 6NR
REGISTERED ADDRESS: The Old Bakery, 49 Post Street, Godmanchester, HuntingdonCambridgeshire PE29 2AQ

Bettinson Limited Registered in UK No: 6393388

1.1 "Buyer" means the individual or organisation who buys, or agrees to buy, the Goods from the Seller; 1.2 "Consumer" shall have the meaning ascribed in section 12 of the UK 's Unfair Contract Terms Act 1977; 1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions; 1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller; "Seller" means Bettinson Ltd. T/A The Toft Alpaca Shop of Toft Manor, Dunchurch, Warwickshire CV22 6NR , tel +44.(0) 1788.810626. 1.6 "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller; 1.7 Website" means this website 1.8 The Website owner is Bettinson Ltd.

2.1 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer. 2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer. 2.3 Clicking for an order shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions. 2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller. 2.5 Any complaints should be addressed to the Seller's address stated in clause 1.5.

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason. 3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified by the Seller and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days. 3.3 When making an order through this Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process section within the website.

4.1 The price of the Goods to UK based Buyers shall be in £GBP at the level stipulated on the Website. The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order. After the order is received the Seller shall confirm to the Buyer the details, description and price for the Goods. Payment of the price must be made in full before dispatch of the Goods by the Seller. Goods supplied to buyers from outside the UK will have provided to them a separate price estimate to include delivery, as part of the order acceptance process.

5.1 The Seller reserves the right periodically to update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order. 5.2 The Seller reserves the right to withdraw any Goods from the Website at any time. 5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods. 6.2 If the Seller discovers that the Buyer is not legally entitled to order Goods, the Seller shall be entitled to refuse to accept the order immediately.

7.1 The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, commonlaw or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose. 7.2 The Goods are hand-crafted and any two items may not be identical or matching. No warranty is given in this respect.

8.1 Goods supplied to Buyers within the UK will normally be delivered within 7 working days of acceptance of order. Goods supplied to buyers from outside the UK will have provided to them a separate time of delivery estimate as part of the order acceptance process. Buyers from outside the UK will be responsible for obtaining any relevant import licence and for payment of any Customs duties. 8.2 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund. 8.3 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. 8.4 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. 8.5 In the event of a loss of package the Buyer should contact the Seller and a replacement will be dispatched. The Seller will undergo necessary procedure to claim loss of package from the Royal Mail. 8.6 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods. 8.7 Please note if opting for next day delivery you must place your order before 2pm to receive the parcel the next working day.

9.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller via phone, Email or post within 14 working days of delivery, if the Goods are damaged or do not comply with the order. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. 9.2 Where a claim of defect or damage is made the Seller shall be responsible for the recovery of the Goods from the Buyer. The Buyer shall be entitled to a full refund (including delivery costs) if the Goods are in fact defective. 9.3 If the Buyer is a consumer, it has the right, in addition to its other rights, to cancel the Contract and receive an echange or refund by informing the Seller via phone, Email or post within 14 working days of receipt of the Goods. All Goods can be returned and exchanged or refunded if the ordered size is found to be inappropriate. 9.4 In the event of cancellation, the Buyer will post the items back to the Seller and a refund will be issued. The Buyer will be under a duty to take good care of the Goods until they have been returned. The Buyer will receive a refund of all monies paid for the Goods within 30 days of cancellation. 9.5 Goods to be returned must clearly show the invoice number obtained from the Seller on the package. 9.6 Where returned Goods are found to be damaged through no fault of the Seller, the Buyer will be liable for the cost of the Goods.

10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller, the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever. 10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, and the Seller shall be entitled to a reasonable extension of its obligations.

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

14.1 All notices given pursuant to this Agreement shall be in writing sent to the other's registered office for the time being. 14.2 Notices may be sent by hand delivery, by pre-paid first class post, by fax, or by E-Mail 14.2.1 Notices will deemed to have been given: - 14.2.2 If by hand delivery: at the time of delivery 14.2.3 If sent by post on the second business day following the day of posting 14.2.4 If sent by fax at the time of transmission and a fax confirmation sheet shall be evidence of transmission. 14.2.6 If sent by E-Mai l when the notice is received by the party to whom it is addressed is able to access it in an intelligible form (as defined by S.56(1) of the Regulation of Investigatory Powers Act 1998) and whether the recipient chooses to access it is immaterial.

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the Seller's existing Terms and Conditions accepted by the Buyer upon making an order.

In the event of any dispute arising between the parties in connection with this agreement which cannot be settled by negotiation, the parties will in good faith, seek to resolve that dispute through mediation under the auspices of the ADR Group of Grove House, Grove Road, Redland, Bristol BS6 6UN before resorting to expert determination. If the dispute is not resolved by mediation within 30 days, or if one of the parties will not participate in the mediation, the dispute shall be referred to expert determination by a chartered accountant appointed by the parties jointly or in default of agreement by the President for the time being of the Institute of Chartered Accountants of England and Wales on the application of any party. The costs of the expert determination shall be as directed by the expert. The jurisdiction and law applicable to this contract is that of England and Wales .


Toft Alpaca Stud Privacy Policy

We are committed to protecting privacy, while at the same time providing a continually improving service. While we do collect personal information about you and others visiting our website, all such information will be collected with your consent.

What information do we collect, and why do we collect it?
Anonymous Information. We use a "cookie" or your IP Address to recognise your computer. Cookies are small pieces of information that are stored by your browser on your hard drive. They are perfectly safe and do not contain any personally identifying information. We use this information to customise and accelerate visitors' experience with Toft Alpacas according to expressed preferences, and to track overall website usage patterns and statistics.

Who else will we pass your information on to?
Information about you will only be shared or transferred to carefully selected companies or trusted partners with your prior consent, or unless we are instructed to do so by a recognised legal authority. We may provide aggregate statistics about our traffic patterns and related website information to reputable third parties, but these statistics will not contain any information about you, from which you could be identified.

Can you stop us from collecting this information?
If you prefer not to accept a cookie you can turn this capability off on your browser. If you join our subscribers list we will send you emails with offers and free knitting patterns.  If you no longer wish to receive these then click on 'unsubscribe' at any time. We will stop doing so immediately and without question.

Your Consent
By using our website, you consent to the collection and use of your information by us. All changes to our privacy policy will be updated on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. You can enquire about the information that you have given us by contacting us.


Terms of Use and Copyright and limited reproduction notices

In consideration of TOFT allowing you to access our website ('website') you agree to be bound by the terms of use and if you purchase goods using our website you agree to be bound by the terms and conditions of sale.

Terms of Use
This Agreement by which you agree to abide in exploring and accessing information from this website governs the terms on which you ('the user') are granted access to this website by TOFT. This Website contains proprietary notices and copyright information, the terms of which you agree to observe and follow. The information contained in this website is an invitation to you to make an offer of purchase. A contract will only come into being once we accept your offer. We will inform you if we cannot provide the goods because they are unavailable or that if there is likely to be a delay in delivery. If you then wish to make a new order based on a longer delivery date, you may do this, but a contract will only come into being after we accept. Any order or acceptance by electronic means is deemed to be received only when the party to whom it is addressed is able to access it in an intelligible form (as defined in S.56 (3) of the Regulation of Investigatory Powers Act 1998) and whether the recipient of the order or acceptance chooses to access it is immaterial.

Viruses, worms, Trojan horses and other potentially destructive programmes
You assume full responsibility for the protection of your computer system including computer hardware and software, stored data on your computer system and the store data and computer systems (including hardware and software of third parties who may access or be otherwise connected to your computer system). You will assume the responsibility of ensuring that programmes or other data down loaded or otherwise received from our or via website are free from viruses, worms, Trojan horses or other items of a destructive nature.

Exclusion of liability
In no circumstances will TOFT be liable to you for any direct, indirect, consequential, special or other damage howsoever resulting from the use of this website or any other website connected to the website by means of a hypertext link or otherwise. This shall be the case whether such damage is caused by transmission from this website (or a connected website) to your computer system, of viruses, worms, Trojan horses or other destructive items, corrupted data or data incompatible with your computer system, or third parties' interception of or access to data of whatever nature. 'Data' includes (without limitation) personal data and credit and payment card information transmitted by the User electronically to TOFT or otherwise. Such damage shall include, (without limitation) lost profits, interruption to business, loss of the whole or any part of a programme or programs, or of any data howsoever stored, whether saved on a computer system or otherwise.

Data security
TOFT will take reasonable steps to ensure that data transmitted electronically to us via this site or otherwise, and stored by us, is not accessed by unauthorised third parties. You accept the risk that data transmitted electronically to us via this website or otherwise may be intercepted before reaching us, or accessed from our data storage means by third parties unauthorised by us, and may be exploited unlawfully by such unauthorised third parties. We do not assume responsibility for guarding against the acts of such unauthorised third parties.

Connected sites
We make no representations as to the security, quality or property of any website, which may be accessed through this website. Connected websites accessed through this website are independent websites over which TOFT does not exercise any control, whether financial, editorial, or of any other kind and are not in any way endorsed by TOFT.

Information contained in this website
Information contained in this website may contain technical inaccuracies or typographical mistakes. Information may be changed or updated without notice and any queries relating to the information including queries as to its recency and accuracy should be addressed to: - TOFT, of Toft Manor, Dunchurch, Warwickshire CV22 2NR Tel +44 (0)1788.810626. All information made available from within this website is provided 'as is' for information purposes only and without warranty of any kind, either express or implied, including, but not limited to, any warranties as to non-infringement, merchantability or fitness for a particular purpose.

Copyright and limited reproduction notices
TOFT is, unless otherwise stated, the owner of copyright and database right in this website and its contents. No part of this website may be published, distributed, extracted, re-utilised or reproduced in any material form (including photocopying or storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) except in accordance with the permissions set out below or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulation1997 (as applicable).

Licence for personal use
You may view our website electronically and you may, for your personal use only, save to your individual storage medium and print such extracts from our website as are necessary for such use ("extracted material").

Licence to recopy for limited purposes
You may recopy extracted material to individual third parties for their personal use only, but only if:

  • You acknowledge TOFT website as the source of the extracted material.
  • You must include such acknowledgement and the TOFT website address ( in the copy of the extracted material.
  • You inform the third party that these conditions apply to him or her and that he / she must comply with them.
  • You recopy the extracted material in complete and unmodified form.

This licence to re-copy does not permit incorporation of the extracted material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of the website may be distributed or recopied for any commercial purpose or for a fee. TOFT reserves the right at any time at its discretion to withdraw or modify the licences set out above.

Links to TOFT website
TOFT reserves the right at our discretion to prohibit any link from another Internet site or equivalent entity to materials or information on our website. Without prejudice to that, any link to material or information on this site must be neither misleading nor deceptive and must fairly indicate TOFT or as the destination of the link.

Links to Other Websites
Our website contains several automatic links to other websites, either directly or through frames. We do not accept any responsibility for the availability or content of those websites, which are provided by independent third parties with whom we may (or may not) have any commercial arrangements.